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MEMPHIS, TENN. (February 14, 2020) – The Memphis-Shelby County Airport Authority (MSCAA) has updated its Strategic Overview, a focused, comprehensive plan that outlines the organization’s goals between 2020-2024. The plan will act as a road map for Memphis International Airport (MEM) and MSCAA’s two general aviation airports for the next five years, ensuring improvement across all operational facets.
The plan provides overviews of 10 different areas: Physical/Terminal; Environment; Properties/Cargo; Airfield; Marketing; Communications & Customer Relations; Air Service; Business Model/Finance; Human Capital Management; General Aviation; and Information Technology and Innovation. These overviews include one-, three- and five-year goals. The Strategic Overview can be found at http://www.flymemphis.com/strategic-overview.
“As with our previous versions of the Strategic Overview, this update identifies both broad and specific goals across the major areas of our operations,” said Scott A. Brockman, MSCAA President and CEO. “While this is a five-year plan, this current iteration of our Strategic Overview primarily features timelines that are in the one- to three-year window. Additional five-year goals will be added after the Master Plan is updated later this year.”
Highlights of the updated plan include:
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