COVID-19 (coronavirus) and MEM

Flying Healthy at MEM 


Inside the terminal:

Masks/facial coverings

  • Masks are now required in public buildings per the City of Memphis Face Covering Ordinance 5751
  • Most airlines are requiring masks/facial coverings for all boarding passengers. 
  • Complimentary masks are available at the ticketing counters, and additional masks are available for sale at retail shops.
  • Ridesharing companies Uber and Lyft now require both drivers & passengers to wear face masks during trips.
  • For more details, see these links:
    Uber: ubr.to/2LHBfXI
    Lyft: lft.to/36e0QAR

Distancing

  • Floor markings are in place which illustrate the recommended 6' distancing between passengers.
  • Airlines are determining their own policies for changes during flights.
  • Businesses and airlines are installing Plexiglas at counters as an extra measure of protection. 

Update on Global Entry reopening:

CBP decided today to postpone the previously announced reopening of Trusted Traveler Programs Enrollment Centers until at least August 10, 2020 to ensure the health and safety of program applicants.

More: https://bit.ly/2O5xQDm

TSA Checkpoint update:

 

Uber / Lyft Update 

Ridesharing companies Uber and Lyft are now requiring both drivers and passengers to wear face masks during trips. For more, see these links:

Airline Operations 

Despite the pandemic, airlines have continued to operate at MEM. However, passenger activity has decreased significantly, and as a result, airlines have reduced service to many markets. While airlines are expected to restore certain routes as we move into the summer and traffic increases, schedules are very fluid and subject to change. Passengers should contact their airline directly about any changes and developments to their schedule. Airlines rather than the airport handle all aspects of ticketing and scheduling.

See the links below for our airline partners' COVID-19 updates:

Each airline has implemented different procedures in response to COVID-19, such as plexiglass shields at ticketing counters, seating adjustments, and mask requirements for boarding aircraft. Check with your airline for more information. Airline contact information and COVID-19 updates can be found at https://flymemphis.com/airlines-at-mem. Check flight status at https://bit.ly/MEMflights

MEM maintaining increased cleaning and sanitation efforts

  • MEM continues to maintain enhanced cleaning and sanitation of high contact areas, including the gate areas and the security checkpoint.
  • Airport restaurant and retail vendors have taken additional cleaning and sanitation steps as well.
  • Hand sanitizer dispensers can be found throughout both the A and C concourses.

 Rental Car Offices

C Checkpoint Temporarily Closed

All checkpoint operations are currently taking place through the B checkpoint, which has the largest capacity and the most lanes. TSA has indicated that this is best allocation of their resources and most efficient way of managing checkpoint operations. The C checkpoint will be available for reactivation if necessary.

Retail/Restaurant Update

Due to the significant decrease in passenger traffic, HMS Host (food/beverage), Paradies (retail stores) and Delta Air Lines (SkyClub) have made the following operational adjustments:

Ticketing:

  • River City News and Gifts: Open 7am - dependent upon traffic
  • Starbucks: Closed
  • Maggie O’Shea’s: Closed

A/B Connector:

  • PGA Tour Shop: Closed
  • Starbucks: Closed
  • Urban Market: Open 5:00 am -10:00 am, will stay open later as needed for flights/traffic
  • River City News and Gifts: Open 4:30am to 7pm

B/C Connector:

  • Delta Air Lines Sky Club: Temporarily Closed

C Concourse:

  • Home Team Sports Bar & Grill: Closed
  • CNBC News and Gifts: Open (varies depending on flight location)
  • River City News and Gifts: Open (varies depending on flight location)
  • Neely’s Interstate BBQ: Adjusted Hours: Open 9:00 am to last flight
  • Blue Moon Tap Room: Closed
  • Moe’s Southwest Grill: Closed
  • Starbucks:  Closed

A Concourse:

  • Lenny’s Sub Shop: Open 5:00 am to 12:00 pm, closed Saturdays. Will stay open as needed for flights/traffic
  • Runway 901: Closed
  • River City News and Gifts: Open 6:00 am to 2:00 pm, Will open for any later flights (if applicable)
  • Torn Basil: Closed
  • River City News and Gifts Kiosk: Closed

Oversized vehicle parking reopened

The oversized vehicle parking lot has reopened as of July 1, 2020.

Resources

MEM continues to monitor the ongoing developments with COVID-19 (coronavirus). The airport continues to follow the guidance of the Centers for Disease Control and the Shelby County Health Department. Passengers can get more information about prevention at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html. The CDC also has additional information for travelers at https://www.cdc.gov/travel.

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