COVID-19 Updates

MEM COVID-19 Passenger Survey

In an effort to gain more insight on passenger opinions and expectations on traveling during the pandemic, MEM has created a survey at

Attn International Travelers:

For international travelers returning to the U.S., of January 12, 2021, the CDC is requiring  for pre-departure testing of all passengers on flights to the United States. In accordance with the CDC Order, airlines must verify that each passenger over the age of 2 provides a negative COVID-19 test result, conducted within 3 calendar days prior to departure, and an attestation that they received a negative test result or have recovered from COVID-19.

Masks/facial coverings

  • Masks are now required in public buildings per the City of Memphis Face Covering Ordinance 5751
  • Most airlines are requiring masks/facial coverings for all boarding passengers. 
  • Complimentary masks are available at the ticketing counters, and additional masks are available for sale at retail shops.
  • Ridesharing companies Uber and Lyft now require both drivers & passengers to wear face masks during trips.
  • For more details, see these links:


  • Floor markings are in place which illustrate the recommended 6' distancing between passengers.
  • Airlines are determining their own policies for changes during flights.
  • Businesses and airlines are installing Plexiglas at counters as an extra measure of protection. 

TSA Checkpoint:

  • TSA has implemented new procedures to increase social distancing, reduce contact between employees and passengers, and increase cleaning and sanitation at the checkpoint. More information:
  • All screening continues to be performed at the B Checkpoint. The C Checkpoint is currently closed.
  • As a temporary exemption from its “3-1-1” rule (no liquids in excess of 3.4 oz. in carry-on bags), TSA is allowing one oversized liquid hand sanitizer container, up to 12 ounces per passenger, in carry-on bags. 
  • In order to expedite security screening time, passengers should review the Transportation Security Administration’s (TSA’s) list of prohibited items.
  • Firearms in carry-on bags are prohibited by federal law. Check your bags before you arrive at the airport.
  • Food items should be removed from carry-on bags and placed in bins for screening. (Does not apply to TSA PreCheck® members.)

Shelby County Health Department and CDC Resources

MEM continues to monitor the ongoing developments with COVID-19 (coronavirus). The airport continues to follow the guidance of the Centers for Disease Control and the Shelby County Health Department. Passengers can get more information about prevention at The CDC also has additional information for travelers at In addition, some states require quarantines and COVID testing. The CDC has a web page that allows passenger to enter their destination and review the requirements at

MEM maintaining increased cleaning and sanitation efforts

  • MEM continues to maintain enhanced cleaning and sanitation of high contact areas, including the gate areas and the security checkpoint.
  • Airport restaurant and retail vendors have taken additional cleaning and sanitation steps as well.
  • Hand sanitizer dispensers can be found throughout both the A and C concourses.


Air Service Update: 

Airline schedules continue to change frequently, and passengers are encouraged to check with their airlines for the latest developments. 

  • Allegiant: Austin, Destin-Ft. Walton (seasonally suspended, resumes April 30), Ft. Lauderdale, Las Vegas, Los Angeles, Phoenix (seasonally suspended, resumes February 11), Orlando-Sanford, Punta Gorda, and St. Pete-Clearwater 
  • American Airlines: Charlotte, Chicago, Dallas, Miami, Phoenix
  • Delta Air Lines: Atlanta, Detroit, Los Angeles, Minneapolis, Salt Lake City
  • Frontier: Denver, Orlando
  • Southwest Airlines: Atlanta, Baltimore (resumes in April), Chicago, Dallas, Denver, Houston, Orlando, Phoenix, Tampa
  • United: Chicago, Denver, Houston  

See the links below for our airline partners' COVID-19 updates:

Each airline has implemented different procedures in response to COVID-19, such as plexiglass shields at ticketing counters, seating adjustments, and mask requirements for boarding aircraft. Check with your airline for more information. Airline contact information and COVID-19 updates can be found at Check flight status at

Retail/Restaurant Update

Due to the significant decrease in passenger traffic, HMS Host (food/beverage), Paradies (retail stores) and Delta Air Lines (SkyClub) have made a number of operational adjustments. Current hours of operation are listed below, but are subject to change depending on traffic.:


  • River City News and Gifts: Open 7am - closing time depends on flight schedules
  • Starbucks: Closed
  • Maggie O’Shea’s: Closed

A/B Connector:

  • PGA Tour Shop: Closed
  • Starbucks: Open 5:30 am to 12pm
  • Urban Market: Closed
  • River City News and Gifts: Open 5am to 5pm
  • Regions Bank: Open 9am to 4pm, Mon-Fri

B/C Connector:

  • Delta Air Lines Sky Club: Temporarily Closed

C Concourse:

  • Home Team Sports Bar & Grill: Open daily 6 am - 1230pm
  • CNBC News and Gifts: Open (varies depending on flight location)
  • River City News and Gifts: Closed
  • Neely’s Interstate BBQ: Open daily 9:00 am until last flight departure
  • Blue Moon Tap Room: Closed
  • Moe’s Southwest Grill: Closed
  • Starbucks:  Closed

A Concourse:

  • Lenny’s Sub Shop: Open daily 5:00 am to 12:00 pm 
  • Runway 901: Open Sunday-Friday, 12:00 pm to 4:00pm
  • River City News and Gifts: Open 6:00 am to 2:00 pm
  • Torn Basil: Open Thursday-Monday, 11 am to 4pm
  • River City News and Gifts Kiosk: Open 6:00 am – 9:00am and 12:00 pm – 3:00 pm 

 Rental Car Offices

Get info on new flights at MEM. Subscribe NOW.