COVID-19 (coronavirus) and MEM

COVID-19 (coronavirus) and MEM

Airline Operations 

Despite passenger downturn, airlines continue to operate at MEM. However, with the significant decline in passenger activity, airline schedules are very fluid and subject to change. Passengers should contact their airline directly about any changes and developments to their schedule. Airlines rather than the airport handle all aspects of ticketing and scheduling. Airline contact information can be found at https://flymemphis.com/airlines-at-mem. Check flight status at https://bit.ly/MEMflights

Retail/Restaurant Update

Due to the significant decrease in passenger traffic, HMS Host (food/beverage), Paradies (retail stores) and Delta Air Lines (SkyClub) have made the following operational adjustments:

Ticketing:

  • River City News and Gift: Open
  • Starbucks: Closed
  • Maggie O’Shea’s: Closed

A/B Connector:

  • PGA Tour Shop: Closed
  • Starbucks: Closed
  • Urban Market: Closed
  • River City News and Gifts: Open

B/C Connector:

  • Delta Air Lines Sky Club: Temporarily Closed

C Concourse:

  • Home Team Sports Bar & Grill: Open (Adjusted Hours: 4:30 a.m. - last departing flight time)
  • CNBC News and Gifts: Open
  • River City News and Gifts: Open
  • Neely’s Interstate BBQ: Open
  • Blue Moon Tap Room: Closed
  • Moe’s Southwest Grill: Closed
  • Starbucks:  Closed

A Concourse:

  • Lenny’s Sub Shop: Open
  • Runway 901: Closed
  • River City News and Gifts: Open
  • Torn Basil: Closed
  • River City News and Gifts Kiosk: Closed

Rental Car Offices

Some of our rental car partners have adjusted office hours based on the reduced demand. A full list can be found at https://flymemphis.com/ground-transportation

Parking Bill Assistance

MEM is working with passengers who have parked at the airport, whose travel schedule has been affected by the COVID-19 pandemic. This includes students and individuals affected by quarantines and other related issues. The airport is working with customers on a case by case basis, and may request additional documentation about your travel plans. Please contact parkingmanager@flymemphis.com for more information. 

MEM maintaining increased cleaning and sanitation efforts

MEM has increased its cleaning and sanitation of high contact areas, including the gate areas and the security checkpoint, and the airport’s restaurant vendors have taken additional cleaning and sanitation steps as well. Our janitorial vendor, SKB, has increased its staffing in order to accommodate these enhanced efforts, and MEM has ordered additional sanitizing equipment.

C Checkpoint Temporarily Closed

All checkpoint operations are currently taking place through the B checkpoint, which has the largest capacity and the most lanes. TSA has indicated that this is best allocation of their resources and most efficient way of managing checkpoint operations. The C checkpoint will be available for reactivation if necessary.

TSA Updates Regulations for Sanitizer 

TSA is now allowing passengers to bring hand sanitizer containers of up to 12 ounces in carry-on bags. For more information about COVID-19 and its impact on TSA operations: https://www.tsa.gov/coronavirus.


Resources

MEM continues to monitor the ongoing developments with COVID-19 (coronavirus). The airport continues to follow the guidance of the Centers for Disease Control and the Shelby County Health Department. Passengers can get more information about  prevention at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html. The CDC also has additional information for travelers at https://www.cdc.gov/travel. The Health Department has activated a call center to answer questions about COVID-19 seven days a week. The hotline number is 833-943-1658. The Health Department’s COVID-19 webpage can be found at shelbytnhealth.com/coronavirus. The page includes useful information about the virus and links to resources for individuals, families, businesses and faith communities.

 

 


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