2491 Winchester Rd., Memphis, TN 38116
+1 901 922 8000

Policies & Compliance

ADA Compliance

The Memphis-Shelby County Airport Authority (MSCAA), as owner and operator of Memphis International Airport, Charles A. Baker Airport, and General Dewitt Spain Airport, does not discriminate on the basis of disability in admission or access to, or treatment or employment in, its programs or activities.

This notice is provided as required by Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990.

The Memphis-Shelby County Airport Authority, under the guidelines of the Americans with Disabilities Act (ADA) and 504 federal legislation, is required to make reasonable accommodations to the known physical and mental limitations of otherwise qualified individuals with disabilities.

To help provide the best possible service to our travelers and visitors, any unlawful acts should be reported to the ADA/504 Compliance Coordinator, Kameelah Spence, 2491 Winchester Road, Suite 113, Memphis, TN 38116, (901) 344-2315, ADA@flymemphis.com.

For complaints involving TSA security checkpoints, contact Transportation Security Administration at www.tsa.gov. For complaints involving airline operators, contact Aviation Consumer Protection and Enforcement at www.dot.gov/airconsumer.


ADA Grievance Procedure

The Memphis-Shelby County Airport Authority (MSCAA) has adopted an internal grievance (Title II §35.107) procedure for prompt and equitable resolution of complaints alleging any actions prohibited by the U.S. Department of Justice regulations implementing Title II (public, state and local government) of the Americans with Disabilities Act. Title II states, in part, that “no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination” in programs or activities sponsored by a public entity.  MSCAA will take steps to prevent the recurrence of any harassment and/or discrimination, if appropriate.

A complaint should be filed within 180 days (Title II §35.170) after the complainant becomes aware of the alleged violation. (Processing of allegations of discrimination, which took place before this grievance procedure was in effect, will be considered on a case-by-case basis.)

An investigation, as may be appropriate, shall follow the filing of the complaint. The investigation shall be conducted by either the ADA/504 Coordinator or the Human Resources Department, depending upon the nature of the grievance. These rules anticipate informal but thorough investigations, affording all interested persons and their representatives an opportunity to submit evidence relevant to a complaint.

A written determination as to the validity of the complaint and a description of the resolution shall be issued by either the ADA/504 Coordinator or the Human Resources Department, and a copy will be forwarded to the complainant no later than fifteen (15) working days after its filing.

The ADA/504 Coordinator shall maintain the files and records of the Memphis-Shelby County Airport Authority, relating to complaints filed.