2491 Winchester Rd., Memphis, TN 38116
+1 901 922 8000

Passenger Services & Accessibility

ATMs

Cash to Credit Machines

Military Lounges

There are two military lounges at MEM, designed for the exclusive use of active and retired military personnel. They are near gates A27View on Map and C8View on Map.

Nursing Lounges

We also have two lounges for nursing mothers at MEM. They are next to our two military lounges at MEM near gates A27View on Map and C8View on Map.

Water Bottle Refill Stations

Water bottle refill stations are designed to easily refill reusable water bottles. They are near gates A27, C9, and C16View on Map.

Automatic External Defibrillators (AEDs)

Memphis International Airport (MEM) has 25 AEDsView on Map that are connected to the alarm systems and are installed throughout the airport.

Airport Police and Airport Operations (health station) personnel also have access to additional AEDs. For assistance, call Airport Police at 901-922-8298.

Memphis International Airport (MEM) has an onsite fire department and ambulance. Also, there are numerous trauma kits throughout the airport.

Aira Service for the Vision-Impaired

Aira fuses mobile and wearable technologies and a distributed network of trained human assistants to provide people with vision loss the same or greater assistance they would receive from a sighted person next to them.  Aira enhances independence with real-time access to visual, digital and environmental information. With real-time access to this information people who are visually impaired are able to more confidently navigate, freely explore and complete virtually any task. Read full details about Aira here.

Accessible Parking Spaces

Memphis International Airport (MEM) has 134 accessible parking spaces. These covered spaces are nearest to the terminal walkways and elevators in all of our parking facilities.

Wheelchair service is available at two locations for departing passengers:

  • Curbside check-in counters
  • Ticket counters

At curbside, you may notify the skycap, who will inform the airline that a passenger needs assistance. Wheelchair service is also available at the ticket counter.

Airlines can also help make passenger wheelchair arrangements in advance of arrival. Passengers should inform the airline during the booking process that wheelchair assistance is needed.

Accessible Restrooms

All restroomsView on Map are fully accessible under Americans With Disabilities Act policies and are ADA compliant.

Family/unisex restroomsView on Map are throughout the terminal and concourses for passengers who need assistance:

  • Gate A33 (two restrooms)
  • Gate A25 (two restrooms)
  • B Baggage Claim (two restrooms)
  • Between A and B Ticket Lobbies
  • Between B and C Ticket Lobbies
  • Beside B Checkpoint – secure side (two restrooms)
  • Gate C8 (two restrooms)
  • Gate C16 (two restrooms)

Shoeshine Stations

The Shoeshine StationView on Map is in the A Connector and is open Mondays through Fridays from 7 a.m. to 7 p.m., Saturdays from 6 a.m. to noon and Sundays from noon to 6 p.m.

Smoking

Smoking is permitted outdoors outside of the terminals, no closer than 20 feet to public entrances. Look for designated smoking areasView on Map curbside. Smoking is not permitted anywhere inside the airport.

U.S. Mail Drop

A U.S. mail drop for letter-sized envelopes is in Baggage Claim AView on Map. Pick up is at 10 a.m.