Q: Where can I go to learn about my rights as an air traveler?
A: The U.S. DOT has launched a website focused on protecting air travelers and ensuring that they know what their rights are. Visit the site: www.transportation.gov/airconsumer.
Q: I have a child traveling alone. What do I have to do to ensure their safety?
All children under the age of 15 must have a meet and assist arrangement with their carrier. Please contact your airline for details.
Q: Where do I pick up passengers at Memphis International Airport?
To pick-up guests at the airport, we encourage you to use our cell phone waiting lot. It is a free waiting area, located less than a minute’s drive from the Airport Terminal where you can safely and conveniently wait for an “I’m ready for pick up” call from your party once they have deplaned, collected their baggage and are standing at the curbside.
For more info visit our Drop Off & Pick Up page.
Q: What can I do to decrease the amount of time it takes me to get through security?
Check out our security tips.
Q: Where is the TSA Precheck / CBP Global Entry office located?
The TSA Precheck / Global Entry office is located on the ticketing level in the B-C Connector (view on map).
To apply for Global Entry, visit https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/how-apply.
To apply for TSA Precheck, visit https://www.tsa.gov/precheck.
Q: What are the operating hours for the security checkpoints?
- 4:00 a.m. – 8:30 p.m.
- Temporarily Closed
Q: Are you traveling with a firearm?
For passengers looking to travel with/transport firearms through Memphis International Airport (MEM), there are some strict guidelines that you need to know. Please check the Transportation Safety Administration website for the rules and regulations regarding the transport of firearms before you come to the airport.
Q: If you have a car rental, where do I pick up the car rental shuttle?
No shuttles are needed because the rental car agencies are located adjacent to the terminal building on levels 1 & 2 of the multi-level economy parking facility. A pedestrian walkway with moving sidewalks connects the airport terminal to the rental car services. From Baggage Claim “B”, use elevator or escalator to the lower level. Follow signs that read Economy Parking / Rental Cars. If needed, free baggage carts are located in baggage claim.
Q: How much is parking at the airport?
You can learn more about parking rates in our comprehensive Parking section.
Q: Where do I go to dine at the Memphis International Airport?
We have a variety of dining options for you to enjoy, as well as other ways to pass the time including shopping, stopping for a cup of coffee, using our free Wifi, and more! Visit our Terminal Map or Dining page.