MEMPERKS Frequent Parker Program

The MEMPERKS Frequent Parker Program is a rewards program that allows you to earn points when you park at Memphis International Airport. The points can then be exchanged for free parking.

Enrollment in MEMPERKS is free, and participants earn one point for every dollar spent on parking in any of the airport’s parking facilities: economy, short-term, long-term and oversized vehicle.

CLICK HERE TO GET STARTED!

MEMPerks Frequently Asked Questions (FAQ)

How it works
Members are assigned a MEMPERKS Pass, which is linked to any major credit or debit card kept on file in a secured account. Simply hold your MEMPERKS Pass in front of the logo on the ticket issue machine at the entry of the parking facility and the gate will open.

When you exit, hold your MEMPERKS Pass in front of the reader on the outside of the exit booth and the gate will open. Your MEMPERKS Pass will automatically record your time in and out, charge the credit or debit card on file and credit your account with Frequent Parker Program points that can be redeemed for FREE parking.

How do I sign up?
You must enroll online by visiting: MEMPERKS.com. A MEMPERKS Pass will be mailed to
you in 7 – 10 days.

Can I have more than one credit or debit card on file?
Yes, you may have as many credit or debit cards on file as you prefer. It is your responsibility to
make sure that the proper credit or debit card on file is selected as your default to be charged at the
time of exit.

I’ve been parking at MEM for a long time and just became aware of the MEMPERKS
Frequent Parker Program. Can I receive credit for past parking stays?
Unfortunately, no. The MEMPERKS Frequent Parker Program is set up so that points can only
be accumulated from the day a member enrolls in the program. No retroactive points will be given.

How do I redeem my points for Free Parking?
First, log in to your MEMPERKS account and select “Redemptions.” Then, follow the step-bystep guide to redeem your points on your next visit to MEM.

Please Note: If you are already parked and you forgot to place the redemption, you can do so
after you have entered the parking lot. However, the redemption must be placed prior to exiting
the parking lot. If you return later than the date selected, the system will automatically charge the
credit card on file for the difference.

Note: The system will allow you to redeem points in the parking location you choose based on the
number of points accrued to date. If you park for more days than you have points, the balance will
be charged to your credit card on file. You will receive points for the cash portion of this
transaction.

Upon arriving at the airport, simply enter and exit your preferred parking location, as usual, with
your MEMPERKS Pass to have the points credit applied to your account. Your credit card will
not be charged for the day(s) you have redeemed for FREE parking. There are no certificates to
present. The transaction will be handled through the automated system.

Note: At exit, the reader on the outside of the exit booth will display the total dollar amount of
your parking stay when a parking redemption is used. Please disregard the displayed amount and
check your online account for the correct charge activity (if any).

MEMPERKS points cannot be earned on days free parking redemptions are used. Points are
only earned on days of paid parking. This free parking redemption does not reserve a space in the
parking garage or lot. If you arrive and the garage or lot is full, you must park in an alternate lot.

How do I cancel a parking redemption or view previous parking redemptions made?
First, log in to your MEMPERKS account and select “Redemptions.” To cancel a pending redemption, click the ”Cancel Pending Redemptions” checkbox, then select the “Cancel Redemption” button.

I forgot my username. Where can I find it?
Your username is the registered email address used when you set up your account. If you have
forgotten your registered email address and need it sent to you, simply send an email to
info@memperks.com with your request and your name.

I am having trouble logging in to my account. Who can I contact for help?
If you are unable to log in to your account due to a forgotten username or password, please try
the following:

1. Username error – Email info@memperks.com with your request and first and last name
   and a representative will email you with the correct username on file.
2. Password – Passwords are case sensitive. If you have forgotten your password, use the
   “Forgot Password” function on the login screen to have it emailed to you.
3. If you are still having trouble logging in using the correct username and password, close
   out of the page and enter the login page through www.memperks.com (do not use a
   bookmark to re-access the page). By doing this you will clear out any extra characters
   that may have been entered into the login fields. These extra characters (like spaces)
   happen from copying and pasting that we can’t always see, but the computer recognizes.
   You can also put your cursor in the username email or password fields and hit the delete
   button a few times to make sure it has been completely cleared.

Can I share the MEMPERKS Pass?
Yes. You will be responsible for any parking fees associated with the use of the MEMPERKS
Pass. The MEMPERKS Pass will only work for one vehicle to enter and exit at a time.

What if my MEMPERKS Pass is lost, damaged or stolen?
If your MEMPERKS Pass is lost, stolen or damaged, call 877-735-9280 (M-F, 7am – 4pm
CST), or email info@memperks.com. We will deactivate your pass and issue a new pass at a
replacement charge of $10.00 or 100 points.

How can I update my information?
If your credit card has expired, you want to enter a different credit card or incorrect information
was provided, your MEMPERKS Pass will not be recognized when you park. To update your
information, such as a credit card, name or address on file, please visit MEMPERKS.com and
log in to your account. After your information has been updated, click “Save” and your account
information will be changed immediately in the system.

Note: It is a good idea to periodically check your account information to be sure it is correct.
This will eliminate any issue when you enter and exit an on-airport parking facility.

My MEMPERKS Pass was denied access when trying to exit, what do I do?
Please see a cashier–an alternate method of payment will be required. Then, email a copy of
your receipt along with your name to info@memperks.com to receive MEMPERKS points for
the stay. You can also fax this information to (440) 542-1810.

How can I access a receipt from my account?
If the email address you entered on your account is correct, all receipts will automatically be
emailed. You can also access your receipt by doing the following:
1) Log in to your online account and select “Visits.” This screen will show all your activity.
2) Select the “Receipt” link next to the exit you wish to access, and the receipt will be
emailed to you.
3) Check your email for your parking receipt.

Still have a MEMPERKS question?
Contact us at info@memperks.com or call 1-877-735-9280 (M-F, 7am – 4pm CST)

MEMPerks Terms and Conditions

MEMPERKS members can log in to their account at any time to update their profile, update
debit/credit card information, check point balances or redeem their accumulated points for free
parking. Retro-active credit (credit for parking stays prior to enrollment date) will not be issued
to new or existing program participants.

Lost MEMPERKS Passes will incur a $10.00 replacement charge or a 100-point deduction.

Memphis International Airport reserves the right to modify, change or cancel the MEMPERKS
Frequent Parker Program at any time.

Parking Operator Employees, taxicabs, courtesy vehicles, limited & public motor vehicles, as well
as motor vehicles for hire are strictly prohibited from participation in the MEMPERKS Frequent
Parker Program.