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Memphis-Shelby County Airport Authority releases 2022-2024 Strategic Overview

MEMPHIS, TENN. (June 6, 2022) – The Memphis-Shelby County Airport Authority (MSCAA) has updated its Strategic Overview, a focused, comprehensive plan that outlines the organization’s goals between 2022-2024. The plan will act as a road map for Memphis International Airport (MEM) and MSCAA’s two general aviation airports for the next three years, ensuring improvement across all operational facets. In addition, the finalization of MSCAA’s updated Master Plan later in 2022 will result in significant updates to the new Strategic Overview.

The plan provides overviews of 10 different areas: Physical/Terminal; Environment; Properties/Cargo; Airfield; Marketing; Communications & Customer Relations; Air Service; Business Model/Finance; Human Capital Management; General Aviation; and Information Technology and Innovation. These overviews include one-, two- and three-year goals. The Strategic Overview can be found at http://www.flymemphis.com/strategic-overview.

While this is normally a five-year plan, the current version of the Strategic Overview only includes anticipated projects in the one- to three-year window. Additional long-term goals will be added after MSCAA’s Master Plan is finalized. The Master Plan will establish priorities for long-term construction projects for MEM, General DeWitt Spain, and Charles W. Baker airports.

“While post-COVID impacts remain, MSCAA is charting an exciting path for the future,” said Scott A. Brockman, MSCAA President and CEO. “Our focus on sustainability, predictability, and flexibility will ensure a successful future for our airports, passengers, and employees.”

Highlights of the updated plan include:

  • Completion of MEM’s new consolidated de-icing facility. 
  • Implementation of the new Master Plan, which includes projects such as modernization of the ticketing and baggage areas, additional parking structures and technological upgrades to baggage, check-in and security.
  • Enhancing the regional air service alliance and development of a database of corporate travel information and demand.
  • Creation of a new parking reservation and online booking system.