MEMPHIS, Tenn. (March 11, 2026) – Memphis-Shelby County Airport Authority (MSCAA) announced the launch of GoodMaps, an advanced indoor navigation and accessibility platform that transforms how travelers discover and navigate the Memphis International Airport (MEM).
The platform uses state of the art imaging and AI-powered camera-based positioning to deliver sub-30-centimeter accuracy without requiring expensive infrastructure installations. MEM passengers simply download the free GoodMaps app on their smartphone (Apple App Store link | Google Play Store link) and receive:
- Multilingual navigation in 25+ languages, serving Memphis’ diverse international and local community
- Family-friendly wayfinding supporting MEM’s ranking as America’s #1 Family Friendliest Airport by iCandy with step-free routing for strollers and accessible paths
- Audio guidance with rich descriptions helping blind and low-vision travelers discover MEM’s 40+ art installations, live music performances, and award-winning dining
- Visual directions for deaf and hard-of-hearing passengers navigating to gates, services, and amenities
- Pre-trip planning via GoodMaps Web integration at flymemphis.com
- Real-time updates managed through GoodMaps Studio, ensuring accuracy during MEM’s ongoing Terminal Modernization Seismic Program (TMSP)
The announcement came with a special community event at MEM today. Representatives from GoodMaps demonstrated the new service to accessibility advocates, community organizations, and the traveling public—showcasing firsthand how the technology enhances individuals specific travel experience.
“The launch of GoodMaps supports our commitment to ensure a premier, safe, and inclusive travel experience for all,” said Terry Blue, President and CEO of Memphis-Shelby County Airport Authority. “We continue to invest in technology, training and process improvements that make air travel more accessible.”
The GoodMaps app is available for free download (Apple App Store link | Google Play Store link).