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Airport Authority releases 2020-2024 Strategic Overview

Strategic Overview 2020-2024 Cover

MEMPHIS, TENN. (February 14, 2020) – The Memphis-Shelby County Airport Authority (MSCAA) has updated its Strategic Overview, a focused, comprehensive plan that outlines the organization’s goals between 2020-2024. The plan will act as a road map for Memphis International Airport (MEM) and MSCAA’s two general aviation airports for the next five years, ensuring improvement across all operational facets.

The plan provides overviews of 10 different areas: Physical/Terminal; Environment; Properties/Cargo; Airfield; Marketing; Communications & Customer Relations; Air Service; Business Model/Finance; Human Capital Management; General Aviation; and Information Technology and Innovation. These overviews include one-, three- and five-year goals. The Strategic Overview can be found at https://flymemphis.com/strategic-overview.

“As with our previous versions of the Strategic Overview, this update identifies both broad and specific goals across the major areas of our operations,” said Scott A. Brockman, MSCAA President and CEO. “While this is a five-year plan, this current iteration of our Strategic Overview primarily features timelines that are in the one- to three-year window. Additional five-year goals will be added after the Master Plan is updated later this year.”

Highlights of the updated plan include:

  • Completion of several major construction projects to upgrade and modernize MEM, including a new facility that will house the Airfield Maintenance, Airport Police, Operations, Com­munications, and Warehouse departments (2020) and the opening of the modernized Concourse B (2021).

  • Completion of the Master Plan Update.

  • Air service goals to obtain more nonstop west coast destinations as well as focus on other top unserved destinations such as Boston and Raleigh Durham.  

  • Pursuing the development of a travel plaza near MEM’s cell phone lot, including convenience store amenities, public restrooms, and vehicle fueling.

  • Studying the possibility of replacing the existing 3-story long-term/short-term parking structure in conjunction with the modernization of the terminal core (ticketing and baggage areas).

  • Development of a new long-term food/beverage and retail concession program in conjunction with the opening of the modernized B Concourse.

  • Development of specifications and replacement of the airport’s parking access revenue control system.